Frequently Asked Questions

The Info You’re After

 

What are the payment options?

Currently all of our payments go through Paypal. They allow Visa, Mastercard and Bank Account payments

What is your return, exchange and/or refund policy?

Because of the nature of our products, each set is made to order. Due to this we apologize, but would not be able to offer refunds or accept returns or exchange products. But please contact us at yessysnails18@gmail.com if you have any problems with your order.

How will I know how to apply the nails?

  • Start by cleaning and drying your nails completely. Buff your nails and use an alcohol wipe to clean and dehydrate the nail.

  • If using nail glue - apply a small amount of glue to your natural nail and a small drop to the false nail. Gently press and hold for 30 seconds.

  • If using nail tabs- apply nail tabs to your natural nail or the press on nail. Press and hold the nail for at least 20 seconds. Avoid wetting your hands for at least 2 hours after applying.

  • Watch this video for a step by step how to

How do I remove the nails?

  • If using nail glue - soak your nails in warm water and gently lift the sides with the orange(wood) stick. if  done carefully you may be able to reuse the nails again.

  • If using nail tabs- usually you can easily just pop them off your nails. You can soak your hands in warm water and gently remove them as well.

How long will the nails last on?

Nails should last 7 to 14 days with nail glue depending on your application method, how you wear them, your lifestyle and the strength of the nail glue. With nail tabs they may last 1-2 days. Typically if you wish to reuse the nails over and over again, I would recommend using nail tabs over glue, or removing the nails very carefully if using nail glue. 

What is the length of the nails?

Each shape has a different length. Visit the Shape page to learn more.

What materials are the nails made of?

We use a number of different materials, such as rhinestones and nail vinyls. 
The base of the nail is made of plastic. The polish is Gel.

How many nails come in a set?

Depends on the set you order. A full set comes with 20 nails from sizes 0 to 9.

Our Extra Small, Small, Medium and Large sets come in 10 nail sets in the following sizes.

XS: 3, 6, 5, 7, 9

S: 2, 5, 4, 6, 9

M: 1, 5, 4, 6, 8

L: 0, 4, 3, 5, 7

After my order is placed, how long will it take to ship?

For Made to Order Nails:

Because the nails are handmade to order, once you place your order we strive to ship within 7 business days. This allows us time to insure your nails will be made carefully and up to our standards.

For Ready to Ship Items:

If order is placed prior to 12PM Pacific Standard Time they will ship that 

Orders Placed after 12PM Pacific Standard time will ship the following day

How long does shipping usually take?

Once Shipped, the time it takes is usually determined by the shipping method you chose at check out and the post office. Typically within the USA, a First Class package takes 3 to 5 business days. Priority Mail can take 2 to 3 days. International orders can take anywhere from 7 days to a month.

Do you accept Wholesale orders?

Yes, Please contact me via email to discuss wholesale options. Minimum of $300 USD per order for wholesale prices.

Do you work with Influencers/Brand Ambassadors?

Yes, Please contact us via email directly. Please include your social media profiles.

How may I contact you?

You may email us at yessysnails18@gmail.com

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